1 - Which lamp is best suited to a vertical or portrait painting?

The Silhouette lamp, which can easily cover the surface of a painting 50 cm wide and 70 cm high, would be the most suitable.

2 - Which lamp is best suited to a horizontal or landscape painting?

The Félicité 2-branch lamp, which can easily cover the surface of a landscape format picture 70 cm high and up to 1 m wide, would be the most suitable.

3 - How to install the lamp on the panel?

Fix the top bracket to the back of the board using double-sided adhesive tape or screws as shown in the image below, then slide the lamp into the bracket.

4 - How do I know if the battery needs recharging?

When the lamp lights up and flashes briefly, the battery needs recharging.

5 - The lamp is flashing, what does this mean?

If your lamp lights up and flashes briefly, the battery needs recharging.

6 - How do I recharge the lamp battery?

Plug the cable into the lamp's micro-USB connector, leaving the battery connected to the lamp.

7 - How do I install the magnetic charging cable?

Fix the cable holder to one of the edges on the back of the panel, using double-sided adhesive or glue as shown in the image below, then slide the cable into the holder, connecting it to the lamp. When you're ready to recharge, connect the second power cable to the first using the magnetic connectors.  

8 - What is the lamp's autonomy?

For the Silhouette or Providence lamp, each with 1 lighting head, the permanent switch-on time is 15h at maximum intensity.

For the Félicité lamp with 2 lighting heads, the duration is divided by 2. That's 7.5h at maximum intensity.

A battery model is available that doubles capacity, providing 30 h of continuous lighting with a single-head lamp.

9 - What delivery methods are available?

Our parcels are delivered to your home by Colissimo.

10 - How do I know if my order has been processed?

Once you have placed your order online, kartlight.com will send you a confirmation email with your order number. You can then track the progress of your order at any time by going to the My Orders section of your kartlight.com account. We will keep you informed by email of the different stages of your order.

11 - How can I find the right product for me?

If you can't find the information you need on our site, you can send us your question by e-mail to info@karlight.com.

12 - How can I use the warranty for defective products?

Our products are guaranteed for 2 years under normal use. If one of our products is defective, you can contact customer service by e-mail at contact@kartlight.com.

Products covered by warranties must be returned new, complete and in their original condition and packaging. After receipt and confirmation of the claim by the after-sales service, you will be reimbursed for the return postage costs within 30 days of receipt of the product by our services.

13 - How can I cancel items from my order?

Depending on the status of your order, it can still be adjusted if necessary. Our customer service team will be happy to help.

Please inform us of your change requests, specifying your order number, by e-mail to: info@karlight.com

14 - Where is my order confirmation?

You will receive your order confirmation no later than 24 hours after placing your order at the e-mail address you have provided. If you have not received confirmation, please check your spam folder.

15 - Where can I find my invoice?

You will receive your invoice after the order has been sent to the e-mail address you provided when you placed your order.