Last updated: January 9, 2022

Article 1 – LEGAL NOTICE

This site, accessible at URL https://kartlight.com is published by:

AKINNOV, a company with a capital of €100,000, registered with the Versailles Trade and Companies Register under number 908 455 926, whose registered office is located at 19 rue Danièle Casanova, 78450 Villepreux, represented by Antoine Krier, duly authorized,

(hereinafter referred to as the " Operator").

The Operator's individual VAT number is: FR54 908 455 926

The Site is hosted by the company:

Google LLC
1600 Parkway Amphitheatre
Mountain View, CA 94043
USA
Tel: +1 650 253 0000
Fax: +1 650 253 0001

The Operator can be reached on the following telephone number 09 73 89 04 59 (price of a local call) and at the following e-mail address info@kartlight.com

Article 2 – GENERAL PROVISIONS RELATING TO THESE GENERAL TERMS AND CONDITIONS

The general terms and conditions of Sale (the "General Terms and Conditions of Sale", or the "T&Cs") are applicable exclusively to the online sale of the products offered by the Operator on the Website.

The T&Cs are made available to customers on the Site where they can be consulted directly and can also be communicated to them on request by any means.

The T&Cs are enforceable against the customer who acknowledges, by ticking a box or clicking on the button provided for this purpose, that he has read them and has accepted them before placing an order. The validation of the order by its confirmation constitutes acceptance by the buyer of the T&Cs in force on the day of the order, the conservation and reproduction of which are ensured by the Operator.

Article 3 – PRODUCT DESCRIPTION

The Site is an online sales site for lighting for works of art, paintings, photos, sculptures or others (hereinafter KartLight brand lighting and accessories) open to any natural or legal person using the Site (the "Customer ").

The Products presented on the Site are each the subject of a description (drawn up by the supplier or accessible on the manufacturer's site via a link on the Site) mentioning their essential characteristics. Photographs, if any, illustrating the products do not constitute a contractual document. The instructions for use of the Product, if it is an essential element, appear on the Site or are sent at the latest upon delivery. The Products comply with the requirements of French law in force.

The Client remains responsible for the terms and consequences of his/her access to the Site, in particular via the Internet. This access may involve the payment of fees to technical service providers such as Internet service providers, which remain at its expense. In addition, the Client must provide and be fully responsible for the equipment necessary in order to connect to the Site. 

The Client acknowledges that it has verified that the computer configuration it uses is secure and in working order. 

Article 4 – CREATION OF THE CUSTOMER AREA

To place an order on the Site, the Customer must first create his or her personal customer area. Once created, in order to access it, the Client must identify himself using his username and secret, personal and confidential password. It is the Client's responsibility not to communicate his/her username and password in accordance with the provisions of the PERSONAL DATA article of these General Terms and Conditions. Each Client undertakes to maintain strict confidentiality regarding the data, in particular the username and password, allowing him to access his customer area, the Client acknowledging that he is solely responsible for access to the Service through his username and password, except in the case of proven fraud. Each Client also undertakes to inform the Operator without delay in the event of loss, misappropriation or fraudulent use of his or her username and/or password.

After the creation of their personal customer area, the Customer will receive an email confirming the creation of their customer area. 

At the time of registration, the Client undertakes to: 

• provide true, accurate and up-to-date information at the time it is entered into the Service's registration form, and in particular not to use false names or addresses, or names or addresses without being authorized to do so. 

• Maintain up-to-date registration data to ensure that it is true, accurate and up-to-date at all times. 

The Client further undertakes not to make available or distribute information that is unlawful or objectionable (such as defamatory or identity theft) or harmful (such as viruses). Otherwise, the Operator will be able to suspend or terminate the Client's access to the Site at its sole expense.

Article 5 – ORDERS

The Operator shall endeavour to ensure optimal availability of its Products. Product offers are valid while stocks last. 

If, despite the best efforts of the Operator, a Product proves to be unavailable after the Customer's order, the Operator will inform the Customer by email, as soon as possible and the Customer will have the choice between: 

• the delivery of a Product of equivalent quality and price to that originally ordered,

• the refund of the price of the Product ordered no later than thirty (30) days after payment of the sums already paid. 

It is agreed that, apart from the reimbursement of the price of the unavailable Product, if this option is requested by the Client, the Operator is not liable for any cancellation indemnity, unless the non-performance of the contract is personally attributable to him.

Except as otherwise stated in these Terms and Conditions and without prejudice to the right of withdrawal provided for by applicable law, the Client's orders are firm and final. 

When placing an order, the Customer must select the Products chosen, add them to their shopping cart, indicating the Products selected and the quantities desired. The Customer has the possibility to check the details of his order and its total price, and to return to the previous pages to possibly correct the contents of his basket, before validating it. 

The Client undertakes to read the General Terms and Conditions of Sale in force at the time before accepting them and confirming the terms and conditions and any costs of delivery and withdrawal prior to payment of his order. Confirmation of the order implies acceptance of the GTC and forms the contract.

The contractual information relating to the order (including in particular the order number) will be confirmed by e-mail in good time and at the latest at the time of delivery. The Operator strongly advises the Client to print and/or archive this order confirmation on a reliable and durable medium as proof. A digital invoice is made available to the Client in the "my account" area. The Operator also advises the Client to print and/or archive this invoice on a reliable and durable medium as proof. 

Any email sent to the Customer as part of an order will be sent to the email address that the Customer uses to identify themselves in their customer area.

The Operator reserves the right not to validate the Client's order for any legitimate reason, in particular in the event that: 

• The Client does not comply with the General Terms and Conditions in force at the time of the order; 

• The Client's order history shows that sums remain due in respect of previous orders;

• One of the Client's previous orders is the subject of a dispute that is currently being processed; 

• The Client has not responded to a request for confirmation of his order sent to him by the Operator.

The Operator archives contracts for the sale of Products in accordance with applicable legislation. By making a request to the following address info@kartlight.com, the Operator will provide the Client with a copy of the contract that is the subject of the request.

Any modification of an order by the Client after confirmation of his order is subject to the agreement of the Operator.

The information provided by the Client when placing the order (in particular name and delivery address) is binding on the Client. Thus, the Operator cannot be held liable in any way in the event that an error during the placing of the order prevents or delays the delivery/delivery.

The Client declares that he/she has full legal capacity to enter into these Terms and Conditions.

Registration is open to capable adults and minors, provided that they work under the supervision of the parent or guardian with parental authority. Under no circumstances is registration permitted on behalf of third parties unless they are validly authorised to represent them (e.g. legal entity). Registration is strictly personal to each Client. 

In the event of a breach by the Client of any of the provisions hereof, the Operator reserves the right to terminate the account of the said Client without notice.

Article 6 – TERMS OF PAYMENT AND SECURITY

The Client expressly acknowledges that any order placed on the Site is an order with an obligation to pay, which requires the payment of a price in exchange for the supply of the Product ordered. 

In any case, the Operator reserves the right to check the validity of the payment, before the order is shipped, by all necessary means. 

The Operator uses the online payment solution. 

Orders can be paid for using one of the following payment methods: 

• Payment by credit card. Payment is made directly on the secure banking servers of the Operator's bank, the Client's bank details do not pass through the Site. The bank details provided at the time of payment are protected by SSL (Secure Socket Layer) encryption. In this way, these contact details are not accessible to third parties. 

The Customer's order is registered and validated as soon as the payment is accepted by the bank.

The Client's account will be debited for the corresponding amount only when (I) the details of the credit card used have been verified and (II) the debit has been accepted by the bank that issued the credit card.

Failure to debit the amounts due will result in the immediate nullity of the sale.

In particular, the credit card may be refused if it has expired, if it has reached the maximum amount of spending to which the Customer is entitled or if the data entered is incorrect. 

• Payment by electronic wallet (type PayPal). The Client already has an account on the e-wallet used by the Operator. The Customer can use this account and pay for their order securely without disclosing their bank details.

If applicable, the order validated by the Client will only be considered effective when the secure bank payment centre has given its approval to the transaction.

As part of the control procedures, the Operator may have to ask the Client for all the documents necessary to finalize his order. These coins will not be used for any purpose other than these.

Article 7 – PAYMENT OF THE PRICE

The price of the Products in force at the time of the order is indicated in euros, all taxes included (including VAT) excluding delivery and transport costs. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the period of advertising for the promotion.

The price is payable in euros (€) only. The price is due in full after confirmation of the order. The prices offered include the rebates and rebates that the Operator may grant.

If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the order is validated by the Customer. The total amount due by the Customer and its details are indicated on the order confirmation page.

Article 8 – FORMATION OF THE CONTRACT

The contract between the Operator and the Client is formed at the time the Client sends the confirmation of his order.

The Customer's attention is particularly drawn to the method of acceptance of the order placed on the Site. When the Customer places his order, he must confirm it by the "double-click" technique, i.e. after selecting the Products added to the basket, the Customer must check and possibly correct the contents of his basket (identification, quantity of products selected, price, delivery methods and costs) before validating it by clicking on "I validate my delivery", then he/she acknowledges his/her acceptance of these T&Cs before clicking on the "I pay" button, and finally he/she validates his/her order after filling in his/her bank details. The "double click" is equivalent to an electronic signature and is equivalent to a handwritten signature. It constitutes an irrevocable and unreserved acceptance of the order by the Client. 

The Operator shall archive communications, purchase orders and invoices on a reliable and durable medium in such a way as to constitute a faithful and durable copy. These communications, purchase orders and invoices may be produced as proof of the contract. Unless proven otherwise, the data recorded by the Operator on the Internet or by telephone constitutes proof of all transactions between the Operator and its Customers.

The order may be terminated by the Client by registered letter with acknowledgement of receipt or by writing on another durable medium in the event of:

• delivery of a Product that does not conform to the declared characteristics of the Product;

• delivery exceeding the deadline set out in the purchase order or, failing such a date, within thirty (30) days of the conclusion of the contract, after the Operator has been ordered, in the same manner and without result, to make the delivery within a reasonable additional period;

• price increase that is not justified by a technical change in the product imposed by the government.

In all these cases, the Client may demand the reimbursement of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit.

The order may be terminated by the Operator in the event of:

• the buyer's refusal to take delivery;

• non-payment of the price (or the balance of the price) at the time of delivery.

Article 9 – RETENTION OF TITLE

The Operator remains the exclusive owner of the Products ordered on the Site until the full price has been paid, including any shipping costs.

Article 10 – SHIPPING AND DELIVERY

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries in these same geographical areas. 

Delivery means the transfer of physical possession or control of the Product to the Customer.

The Operator offers you different delivery or delivery methods depending on the nature of the product: 

A lamp or two comes in a box of 19x12x3.5 [cm]

If more than one lamp is delivered, it will be in each or two in the same packaging

Accessories will be delivered in the same packaging

The case for 6 lamps will be delivered in a box of 45x23x10 [cm]

Special packaging (e.g. for gifts) will be delivered in boxes of varying sizes according to request.

The shipping costs are those specified when the order is finalized and are accepted by the validation of the order.

The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are announced in working days on the Site at the time of ordering. These times include the preparation and dispatch of the order as well as the time provided by the carrier. 

The Operator undertakes to ship the Products in accordance with the deadlines announced on each Product sheet and at the basket level, provided that payment for the order has not been previously refused.

However, if one or more Products cannot be delivered within the initially announced deadline, the Operator will send an email informing the Client of the new delivery date. 

The Products will be delivered to the address indicated by the Client when placing the order. It is therefore up to him to check that this address does not contain any errors. The Operator cannot be held liable if the address provided by the Client is incorrect, thus preventing or delaying delivery. 

Upon delivery, you may be asked to sign a receipt note. 

No deliveries will be made to a PO Box. 

Upon delivery, it is the Customer's responsibility to check that the Products delivered are in accordance with their order and that the package is sealed and undamaged. If this is not the case, the Client must indicate this on the delivery note. No claim on the quantity or condition of the Product will be accepted if the claim has not been made on the delivery note. 

Article 11 – RIGHT OF WITHDRAWAL

If a delivered Product is not completely satisfactory to the Customer, the Customer may return it to the Operator. The Client will have fourteen (14) days to do so from the date of receipt of the order.

In accordance with article L.221-21 of the French Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 et seq. of the French Consumer Code.

The request must be made in writing and sent to info@kartlight.com. The customer's name, order number and the item concerned must be indicated.

The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by e-mail.

If applicable, the Client may exercise his right of withdrawal by notifying the Operator of the following information: 

• name, geographic address, telephone number, and email address;

• decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail if these details are available and therefore appear on the standard withdrawal form). 

Return shipping costs are at the Customer's expense.

The exceptions set out in Article L.221-28 of the French Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract:

• the provision of services that have been fully performed before the end of the withdrawal period and the performance of which has commenced after the consumer's express prior consent and express waiver of the right of withdrawal;

• the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and likely to occur during the withdrawal period;

• the supply of goods made to the consumer's specifications or clearly personalized;

• the provision of goods that are likely to deteriorate or expire quickly;

• the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

• the supply of goods which, after being delivered and by their nature, are inseparably mixed with other articles;

• the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and the value of which is agreed upon at the conclusion of the contract depends on market fluctuations beyond the control of the trader;

• maintenance or repair work to be carried out as a matter of urgency at the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to respond to the emergency;

• the provision of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

• the provision of a newspaper, periodical or magazine, except for contracts for subscriptions to such publications;

• concluded at a public auction;

• the provision of accommodation services, other than residential accommodation, transportation of goods, car rentals, food or leisure activities that are to be provided on a specified date or period;

• the supply of digital content not supplied on a physical medium, the performance of which has commenced after the consumer's express prior consent and express waiver of his right of withdrawal;

The returned Product must be in its original packaging, in perfect condition, fit for resale, unused and with all any accessories. 

In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number, and the original purchase invoice.

The Operator shall reimburse the Client for the amount of the Product within fourteen (14) days of receipt of the Product and all the elements necessary to implement the Client's refund. This refund may be made by the same means of payment as the one used for the Client. As such, the Customer who has paid for his order in the form of credit notes/gift vouchers may be reimbursed by credit notes/gift vouchers according to the wishes of the Operator. 

By accepting these General Terms and Conditions of Sale, the Client expressly acknowledges having been informed of the terms and conditions of withdrawal.

Article 12 – CUSTOMER SERVICE

The Client may contact the Operator: 

• to the following number 01 30 07 54 50 (price of a local call) on the following day and opening hours
• Monday to Friday from 9 a.m. to 12 p.m. and 2 p.m. to 5 p.m.

• by email by contacting info@kartlight.com indicating their name, telephone number, the subject of their request and the number of the order concerned.

Article 13 – INTELLECTUAL PROPERTY AND LICENSE TO USE THE SITE

The Operator is the sole owner of all the elements present on the Site, in particular and without limitation, all texts, files, animated or non-animated images, photographs, videos, logos, drawings, models, software, trademarks, visual identity, database, structure of the Site and all other intellectual property elements and other data or information (hereinafter, the "Elements").") which are protected by French and international laws and regulations relating in particular to intellectual property.

Consequently, none of the Elements of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way, free of charge or for a fee, by a Client or by a third party, regardless of the means and/or media used, whether known or unknown to date, without the express prior written consent of the Operator on a case-by-case basis, and the Client is solely responsible for any unauthorised use and/or exploitation.

The Operator reserves the right to take legal action against persons who have not complied with the prohibitions contained in this article.

ARTICLE 14 – LIABILITY AND WARRANTY 

The Operator shall not be held liable for the non-performance of the contract by the Client or due to an event qualified as force majeure by the competent courts or for the unforeseeable and insurmountable act of any third party herein. 

The Client acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions over the Internet. Thus, the Operator does not guarantee that the Site and its services will operate without interruption or operating error. In particular, their operation may be temporarily interrupted due to maintenance, updates or technical improvements, or to change their content and/or presentation. 

The Operator cannot be held liable for the use that may be made of the Site and its services by Customers in violation of these General Terms and Conditions and for any direct or indirect damage that such use may cause to a Customer or a third party. In particular, the Operator cannot be held liable for false statements made by a Client and for his behaviour towards third parties. In the event that the Operator is held liable for such conduct by one of its Customers, the latter undertakes to indemnify the Operator against any conviction pronounced against it as well as to reimburse the Operator for all costs, including lawyers' fees, incurred for its defence.

Regardless of any additional contractual guarantee (commercial warranty) that may be granted, the Products benefit from the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code (in particular L. 217-4 to L. 217-14 of the Consumer Code), and the warranty against hidden defects provided for in Articles 1641 to 1649 of the Civil Code.

When you act within the framework of the legal guarantee of conformity:

• You have a period of two (2) years from the delivery of the property to act:

• you can choose between repair or replacement of the good, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;

• You are exempt from providing proof of the existence of the non-conformity of the goods during the twenty-four (24) months following the delivery of the goods (except for second-hand goods). 

You can decide to implement the warranty against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose between rescission of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

Reproduction of Articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the Consumer Code, Articles 1641, 1644 and the first paragraph of Article 1648 of the Civil Code, as in force on the date of these General Terms and Conditions of Sale: 

Art. L.217-4 of the Consumer Code: 

'The seller delivers goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. »

Art. L.217-5 of the Consumer Code: 

'The property complies with the contract: 

(1) If it is suitable for the use usually expected of similar property and, if applicable: 

- whether it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;

- whether it has the qualities that a buyer can legitimately expect in the light of public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. » 

Art. L.217-7 of the Consumer Code: 

'Defects of conformity which appear within a period of twenty-four months from the date of supply of the goods shall be presumed to exist at the time of delivery, unless the contrary is proved.

For second-hand goods, this period is set at six months.

The seller may rebut this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked. »

Art. L.217-9 of the Consumer Code:

"In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other modality, taking into account the value of the property or the extent of the defect. He is then required to proceed, unless this is impossible, in the manner not chosen by the purchaser." 

Art. L.217-12 of the Consumer Code: 

'The action resulting from the lack of conformity shall be time-barred after two years from the date of delivery of the goods.' 

Art. 1641 of the Civil Code: 

"The seller is bound by the guarantee in respect of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish that use, that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."

Art. 1644 of the Civil Code:

"In the case of sections 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having a portion of the price returned."

Art. 1648 paragraph 1 of the Civil Code: 

'An action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.'

It is reminded that the search for amicable solutions prior to a possible legal action does not interrupt the time limits for action of legal guarantees or the duration of any possible contractual guarantee.

ARTICLE 15 – AFTER-SALES SERVICE 

The after-sales services provided by the Operator and not covered by the commercial warranty are the subject of a contract, a copy of which is given to the Client.

Warranty claims should be directed to the after-sales service at the following address: 

• Email: sav@kartlight.com

• postal address: AK INNOV 5 rue des Frères Lumière 78370 Plaisir

• Phone number: 06 14 22 70 95 (price of a mobile call)

Products covered by the warranties must be returned new, complete and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.

The Client will be reimbursed for the return postage costs no later than thirty (30) days following receipt of the product by the Operator.

ARTICLE 17 – PERSONAL DATA

For more information regarding the Operator's use of personal data, please read the Privacy Policy (the " Charter ") carefully. You can consult this Charter at any time on the Site.

Article 18 – HYPERTEXT LINKS 

The hypertext links available on the Site may refer to third-party sites not published by the Operator. They are provided solely for the convenience of the Client, in order to facilitate the use of the resources available on the Internet. If the Client uses these links, the Client will leave the Site and agree to use the third-party sites at its own risk or, as the case may be, in accordance with the terms and conditions that govern them.

The Client acknowledges that the Operator does not control or contribute in any way to the development of the terms of use and/or content applicable to or appearing on these third-party sites.

Consequently, the Operator cannot be held liable in any way whatsoever as a result of these hypertext links.

In addition, the Client acknowledges that the Operator cannot endorse, guarantee or endorse all or part of the terms of use and/or content of these third-party sites.

The Site may also contain promotional hypertext links and/or advertising banners referring to third-party sites not published by the Operator. 

The Operator invites the Client to report any hypertext link on the Site that would allow access to a third-party site offering content contrary to the law and/or morality.

The Client may not use and/or insert a hypertext link pointing to the site without the prior written consent of the Operator on a case-by-case basis. 

ARTICLE 19 – REFERENCES

The Client authorises the Operator to mention the Client's name and logo for reference in its communication media (brochure, website, commercial proposal, press relations, press release, press kit, internal communication, etc.).

ARTICLE 20 – GENERAL PROVISIONS

ENTIRE AGREEMENT OF THE PARTIES

These General Terms and Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute all the rights and obligations of the Company and the Operator relating to their purpose. If one or more stipulations of these General Terms and Conditions are declared null and void pursuant to a law, regulation or following a final decision of a competent court, the other stipulations shall retain their full force and scope. In addition, the fact that one of the parties to these General Terms and Conditions does not rely on a breach by the other party of any of the provisions of these General Terms and Conditions shall not be interpreted as a waiver on its part to avail itself in the future of such a breach.

CHANGES TO THE TERMS 

The Operator reserves the right to modify the content of the Site or the services available therein at any time and without prior notice, and/or to temporarily or permanently cease to operate all or part of the Site. 

In addition, the Operator reserves the right to modify the location of the Website on the Internet at any time and without prior notice, as well as these General Terms and Conditions. The Client is therefore required to refer to these General Terms and Conditions before any use of the Site. 

The Client acknowledges that the Operator shall not be liable in any way whatsoever to the Client or any third party as a result of such modifications, suspensions or terminations.

The Operator advises the Client to save and/or print these General Terms and Conditions for safe and long-term storage, and thus be able to invoke them at any time during the performance of the contract if necessary.

COMPLAINT - MEDIATION

In the event of a dispute, you should contact the company's customer service department as a priority at the following address: 

Kartlight Customer Service
AKINNOV Company
5 rue des Frères Lumière
78370 Pleasure
06 14 22 70 95 (price of a mobile call)

In the event of failure of the complaint request to the customer service department or in the absence of a response from this service within ten (10) days, the Customer may submit the dispute relating to the purchase order or these T&Cs between him and the Operator to the following mediator: [identity and contact details of the mediator].

See document: List of mediators at the Versailles Court of Appeal

established pursuant to Article 22-1 A of Law No. 95-125 of 8 February 1995 on the organisation of the courts and civil, criminal and administrative procedure

The mediator will try, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.  The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or reject the solution proposed by the mediator.

APPLICABLE LAW

These Terms and Conditions shall be governed, interpreted and enforced in accordance with French law.

ACCEPTANCE OF THE TERMS AND CONDITIONS BY THE CLIENT

The Client acknowledges that he has carefully read these General Terms and Conditions.

By registering on the Site, the Client confirms that he/she has read the General Terms and Conditions and accepts them, making him/her contractually bound by the terms of these General Terms and Conditions.

The General Terms and Conditions applicable to the Client are those available on the date of the order, a copy of which dated to date may be given to the Client at his request, it is therefore specified that any modification of the General Terms and Conditions that would be made by the Operator will not apply to any order made previously, unless expressly agreed to by the Client at the origin of a given order.